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FAQ

Find answers to common questions that will enhance your Academy experience.

  • Programs, Resources, Community

    • If the Program session has closed, can I still complete the session?
    • Why can't I find the Program I'm looking for?
    • Where can I find a Program schedule
    • When does my Program start?
    • Am I required to be online at a specific time to participate in a Program?
    • How long do I have to complete a Program?
    See all 16 articles
  • Account & Profile Settings

    • How do I update my password?
    • What should I do if I forgot my password?
    • How do I change my email address?
  • Subscription & Billing Info

    • How do I add a license to my subscription?
    • How do I remove a license from my subscription?
    • Can I reassign my license to another a user?
    • How can I download a receipt?
    • Why am being asked to pay when I have an active subscription?
    • How do I cancel my subscription?
  • Troubleshooting

    • Why is my audio and/or video not working?
    • Why am I not receiving emails?
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